Access Awarded ‘Gold Trusted Service’
Access is delighted to have received ‘Gold Trusted Service’ in the Feefo Trusted Service Awards 2018!
Feefo is an independent review service who collect and publish reviews by clients on the service we provide. We were recently notified for that for the third year running we have won an award; this year for ‘Gold Trusted Service’.
The award demonstrates the high level of customer satisfaction in the advice and service provided. Currently, 96% of responding clients rate us as good or excellent with 0% rating us as poor or bad. We are grateful to our clients for the reviews they have made, including the selected ones below.
“Kenneth was excellent, he was genuinely interested in our new youth club, so asked the right questions. He spoke like a human being and not a robot – which made a refreshing change. He was technically knowledgeable and a pleasure to do business with.” Stokies Youth Club
“Access is one of the best brokers out there our organisation have had for years. The consultant who handles our account has been very patient, professional and helped us to cut cost but extend our coverage.” Universal Prayer Group Ministries
“The person in charge was really nice and kind. Every time he gave me very quick and precise response. The price they offered to us was very good and we could save £40 than if we had continued buying the policy from the same broker whom we had bought from the previous year. I’ll strongly recommend to other BME groups to think about buying insurance from this agent.” North West Japanese Cultural Group
Simon Hickman, Access CEO, commented: “I’m delighted we have achieved this recognition from Feefo again. Providing a friendly, professional service to our clients is really important to me. The management team at Access spend a lot of time promoting this ethos to our staff and customers. It’s great to see clients recognising that in their experience, we are consistently providing a high level of service.”